🏳️‍🌈Hey family,

As we celebrate 6 incredible years of LGBTunicorns, we’re taking a moment to be fully open with you—the community that made it all possible.

We started as a small queer team with a big dream: to create safe, affirming binders for our people. We're so proud of that. But like any small team, we've faced growing pains.

We've heard you, and we see where we need to be better. Specifically:

• Shipping Delays caused by our previous inventory system.
• Slow Email Responses due to our limited capacity.

We are truly sorry for any frustration this has caused. Your trust is everything to us.

🌈🌈🌈🌈

Our Promise to You: Leveling Up Our Service.

Your feedback has been our roadmap. Here’s how we’re improving:

🦄 1. A New Inventory System: We've upgraded our system for real-time stock tracking. This means fewer surprises and more reliable shipping times for you.

🦄 2. Streamlined Customer Support: We've reworked our process to ensure no message gets left behind. We're committed to responding to all emails within 48 business hours.

We're dedicated to providing not just a product you love, but an experience you can count on.

❤️❤️❤️❤️

Thank you for believing in us for the past 6 years. You've given us a mission that goes beyond business—it's about community, safety, and authentic expression.

We are endlessly grateful for your patience and support as we grow and learn.

Here's to a stronger, more responsive LGBTunicorns, built for you.

With love and resilience,
The LGBTunicorns Team